QUESTIONS & ANSWERS
We hope to answer most of your questions here, if for any reason you have any inquire about our services please feel free to contact us at any time by e-mail or calling us at: 305-740-5401
Will you develop a roll with adult images?...
Yes, we offer discreet film developing. We guarantee that no copies will be made of your photos and no one will look at your pictures out of our adult department printers, which always is one of the two owners of our Lab. The only limitation is that the images in your film have to be of adults over 18 years old. You are required to sign our order form and read our disclaimer for more information about this subject.
o you develop Seattle and Signature color brands?...
no
What happen if my film come out blank?...
If you paid online by credit card, you won't be charge for our services. If you paid by check or money order it will be returned to you by regular mail. A $5.00 Prcessing fee will be charged and we will send you a check with the balance.. When you paid by credit card online, we wait until we get your film by mail and develop it.
Do you develop disposable cameras?...
Yes we do, you can break the camera and take out the film if it have been exposed completely, if not, you need to finish the roll before you can open the plastic cover. Be very careful with the flash cameras because this contains a capacitor that can give you a very unpleasant electrical shock. NEVER GIVE DISPOSABLE CAMERAS SHELLS TO CHILDREN! Any way, is you don't want to mess with it, send us the whole camera and we take care of it for you.
Do you develop Advantix, APS, 110 or 120/220 film?...
We currently develop only aps , 35mm and digital prints
How long it will take to get the pictures back?...
We ship out your photos most of the times, the next day that we received your film, except for Saturdays and holidays, then your pictures will be shipped the following working day. We'll be glad to e-mail you when your photos are mailed.
In what type of photo paper do you print the pictures?...
We use premium glossy or matte paper. We don't charge extra for the finish, but we need to know your preferences.The default printing will be Glossy unless you write it on the form.
If I send a roll of 24 exp. to be developed but only 5 pictures come out, do you charge for the whole roll?...
No, we handle your order like a roll of 12 exp.
What is the file resolution for the Photo CD?...
You can request the file size of you choice. We recommends for digital outputs or professional printing 4'' x 6" @ 300 DPI. If you want the photos to be sold to publications, most of them require a 40 Picas for the larger side @ 300 DPI saved in JPG compression 5. Remember that if you don't have a professional software like Adobe Photoshop to open your images, a larger file will be very difficult for you computer to open. If you are not sure, and you just want the photos for e-mail or web, we will save the files @ 150 DPI, 4" x 6" in JPG format, this is equal to 900 x 600 pixels.
How many rolls can be saved in a CD?...
1 roll of film wil be scnned in per cd
How much do you charge for shipping?...
There is a $5.00 flat rate for shipping ...Priority Mail is used with shipping confirmation sent for those who supply us with an email address.
How much a restoration will cost?...
Restoration services are priced according to the time of labor that it take to restore your photograph. We need to see how damaged your photo is and what services do you request. The best way is to e-mail us the scanning image and we will let you know the charges.
I don't have an scanner, how do I send you the pictures?...
You can send us your damaged photos by mail and we will e-mail you with the estimated cost. Place your photos between two pieces of cardboard to avoid future damages and write outside the mailing envelope: PHOTOS - DO NOT BEND.
What resolution is needed for the photo to be restored?...
The file size should be the closed possible to 6" x 9" inches @ 300 DPI and saved in TIFF (PC or Mac) or JPG with a compression of 5 if you are sending the photo by e-mail. If you prefer, send us a ZIP or CD with your images.
How long it take a photo restoration?....
Under normal work loads it take about 3 to 4 weeks. Some jobs may take a little longer. We always be in contact with you lo let you know about your order.
I want to order photo composite cards, what do you need for this?...
We need 4 or 5 photos no bigger that 8 x 10 and your booking information. We will send you a sample by e-mail of our final work and the composites will be printed after your approval.
